Frequently Asked Questions | Extra Value Mart Dubai

Welcome to the Extra Value Mart FAQ page. Here you'll find answers to the most common questions about our baby, toddler, and maternal wellness products, shipping, returns, and more. If you can't find what you're looking for, contact us.

General Questions

What products does Extra Value Mart sell?

Extra Value Mart specializes in premium baby, toddler, and maternal wellness products. Our range includes baby skincare, sunscreen, cologne, lotions, postpartum supplements, lactation support, hair care, oral care, and household essentials from trusted brands like Tenderoo, Tiny Buds, LactagGlow, Mama's Choice, Kleenfant, Nature to Nurture, and Uni-Love.

Are the products safe for newborns and babies?

Yes. All products are carefully selected from reputable brands specifically formulated for babies, toddlers, and mothers. Many are dermatologist-tested, hypoallergenic, and free from harmful chemicals. Always check individual product descriptions for age recommendations.

What brands do you carry?

We carry trusted brands including Tenderoo, Tiny Buds, LactagGlow, Mama's Choice, Kleenfant, Nature to Nurture, Uni-Love, HegaBaby PH, and Xylogel. Browse our Brands page for the full list.

Do you have active discount codes or promotions?

Yes, we regularly run promotions and seasonal offers. Check our homepage for the latest deals or subscribe to our newsletter to receive exclusive discount codes.

Shipping and Delivery

Where does Extra Value Mart ship to?

We are based in Dubai, United Arab Emirates and ship across the UAE and internationally. Shipping zones and rates are calculated at checkout.

Do you offer free shipping?

Yes! We offer free delivery on orders of AED 250 and above within the UAE. Orders below this threshold incur a standard shipping fee shown at checkout.

How long does delivery take?

For UAE orders, standard delivery typically takes 1-2 business days. International delivery timelines vary by destination. A tracking number is sent once your order is dispatched.

Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number to follow your delivery in real time.

Returns and Refunds

What is your return and refund policy?

We accept returns within 2 days of delivery for eligible products. Items must be unused, in original packaging, and in resaleable condition. Contact us at info@extravalumart.com or call +971569690710 to initiate a return.

Can I cancel my order?

We do not accept order cancellations once an order has been placed and is being processed. Please review your order carefully before completing your purchase.

Payments

What payment methods do you accept?

We accept all major credit and debit cards including Visa and Mastercard, as well as other payment options available at checkout. All transactions are processed through a secure, encrypted payment gateway.